Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may request a return or refund under the conditions below.

Returns

• You have 7 days from the date of delivery to request a return.

• Items must be unused, in original condition and original packaging.

• Certain items may be non-returnable for hygiene or safety reasons.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–14 business days to the original payment method.

• Shipping fees are non-refundable, unless the product is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos as proof.

📧 Contact: mouna@yalilo.com